Refunds and cancellation

Each service shows its free-cancellation window (for example “up to 2 hours before”), and each store page lists the business's return rules if it takes returns. Check them before you pay.

• You can cancel or move a booking from your bookings page, or ask the business in its support chat.
• Inside the free-cancellation window, a cancellation is free. If you paid, the business refunds you.
• After the window, the business may not refund, and a class used from a pack is not given back. A business can always cancel on its side, and then you are refunded in full or the class is given back.
• A booking held for payment that you do not pay for simply expires; nothing is charged.

• Refunds go back to the way you paid, through Razorpay, normally within 5 to 7 working days of the refund being processed. Your bank can take longer to show it.
• If a booking or order could not be completed after you paid (for example, the time was taken at the same moment), you are refunded in full.
• You can follow a refund's status on your payments page.

• Products: if the business accepts returns, you can ask for one inside its return window from your orders page. Some returns need the goods sent back first.
• Digital items are delivered right away. Whether they can be returned is the business's choice and is stated on its store page.
• A class pack or membership that is refunded in full stops working from that moment.

Write to the business first, in its private support chat or on WhatsApp; most things are sorted there quickly. If you cannot resolve it, use the contact page and we will help look into it.